Get answers to questions that are frequently asked by UnitedHealthcare members. Job … How do you feel about going to work each day at UnitedHealth Group? 80% of covered health care expenses. The average salary for a customer service representative is $9.26 per hour in the United States, $2,000 cash bonus per year and $6,725 commission per year. 70% of covered health care expenses. Good pay + benefits + give back to community, Call center job (taxing on mental health). The average Customer Services salary for 2020 in the US is $238,511. Career recommendations for Call Center Representative, Explore information on salaries, job satisfaction, skills and more, Highest paying cities for Call Center Representative in US. They Very few. Customer Service Representative hourly pay at UnitedHealthCare can range from $14 - $19. At UnitedHealthcare, we are committed to improving the health care system. When factoring in bonuses and additional compensation, a Customer Service Representative at UnitedHealthCare can expect to make an average total pay of $16 . How to Answer: What Are Your Strengths and Weaknesses? Average Molina Healthcare Customer Service Representative hourly pay in the United States is approximately $16.02, which is 22% above the national average. What is the best part of working at UnitedHealth Group? Training is intense but good company overall. Please note that all salary figures are approximations based upon third party submissions to Indeed. The role of the Inbound Call Center Local Center is to build trusted relationships with…, The Call Center Representative is r esponsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies…, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class,…, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support,…, See all jobs matching Call Center Representative in UnitedHealth Group, Reviews about Pay & Benefits for Call Center Representative in UnitedHealth Group, See all UnitedHealth Group Call Center Representative reviews about Pay & Benefits. United Healthcare Group employees with the job title Senior Software Engineer make the most with an average annual salary of $116,564, while employees with the title Customer Service … Silver. $9.26. Hourly pay at United Healthcare Group ranges from an average of $14.05 to … See all Claims Representative salaries to learn how this stacks up in the market. They also want someone to take care of them. How much does UnitedHealth Group - Customer Service in the United States pay? Summary. 12 Companies Hiring for Remote Customer Service Jobs 1. Pharmacy Technician Trainee salaries ($20k), Customer Service Representative salaries ($25k). US. Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options. When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. Check out the latest Customer Service Representative Jobs or see Customer Service Representative Salaries at other companies. Average base salary Data source tooltip for average base salary. Hours: 8 a.m.–8 p.m. CT, Monday–Friday Average UnitedHealth Group Customer Service Representative yearly pay in the United States is approximately $45,029, which is 40% above the national average. You've already flagged this Timothy Noel 3 reviews. United Healthcare Group pays its employees an average of $18.77 an hour. If you don't have a history of mental illness this job may not be bad for you, but otherwise it can be taxing. How much does a Customer Service Representative I make in the United States? A good rule of thumb is to craft a written message, reread it and pay attention to tone and copy twice. Representatives use this information to solve problems and may also make changes to customer … 259 UnitedHealth Group Customer Service Representative interview questions and 241 interview reviews. Pay More Attention to Your Tone. They do match donations you make to approved charities, but I wish they would have given us company time to go out as teams to serve our community (which would also have helped us bond since it's hard to socialize with co-workers when you're stuck on the phones all day). Job Work/Life Balance. Your customer service reps are on the front lines of satisfaction, but how many of your reps are actually the cause of the issue at hand? How much does a Customer Service Representative I make in Washington? 185.6k salaries reported, updated at December 16, 2020. 758 United Healthcare Reviews and Complaints @ Pissed Consumer The average salary for UnitedHealth Group Senior Customer Service Representative is $45,880 per year, ranging from $39,308 to $51,457. It is nonsense to wait until 2021 to evaluate the demographics. Research Category salaries by job level, experience, and education. How much does a Customer Service Representative make in the United States? Its okay don't apply if you don't learn fast. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Customer Service employees. Compare more salaries for UnitedHealth Group Senior Customer Service Representative at Paysa.com. Phone: Call toll-free: 1-800-721-0627. Gold. How Much Does It Save You? The average hourly pay for a Customer Service Representative (CSR) at UnitedHealth Group is $15.61. Total Equity aggregates grant date fair value of stock and option awards and long term incentives granted during the fiscal … Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. That being said I believe UHG does a lot for our communities and is a decent place to work at. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $15.28 based on … Average UnitedHealth Group hourly pay ranges from approximately $12.30 per hour for Customer Care Specialist to $19. Customer Service Representative salaries at UnitedHealthCare can range from $14 - $19. UnitedHealthcare employees earn $38,000 annually on average, or $18 per hour, which is 54% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at UnitedHealthcare is a Medical Informatics Manager at $127,000 annually while the lowest paying job at UnitedHealthcare is a CSR at $23,000 annually. Whether it’s to emails or chats, your tone and how you respond is even more important than with an in-person chat. In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it. 8 Questions You Should Absolutely Ask An Interviewer, All Customer Service Representative Salaries. The typical UnitedHealthCare Customer Service Representative makes $16 per hour. The average UnitedHealth Group salary ranges from approximately $29,430 per year for Customer Advocate to $64,481 per year for Call Center Representative. Job was decent, but it is a call center job so it was draining on my anxiety and depression. per hour. Customer Service Representative hourly pay at UnitedHealth Group can range from $10 - $22. They can take responsibility for how the solution occurs, however, and 29% of customers say the ability to handle requests without transfers or escalations is one of the most important skills for a representative. Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support,… 1 day ago. 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Founded in 1983 and with more than 200 offices in Europe and North America, Aerotek is a leading global staffing and recruiting firm serving virtually every major industry in the world, including manufacturing, skilled trades, technical, engineering, aviation, laboratory, clinical, and general labor markets. What does a Customer Service Representative do? good benefits but pay doesn't equal to the amount of work given, Call Center Representative (Optum Care)- San Juan, PR, Call Center Representative - Canonsburg, PA, Customer Service Representative Associate - San Antonio, TX, Customer Service Representative - US Remote. Bronze. Customer service representatives answer questions and resolve problems. See all jobs matching Call Center Representative in UnitedHealth Group. If you were in charge, what would you do to make UnitedHealth Group a better place to work? See all Customer Service Representative Salaries. Salary information comes from 144 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The typical UnitedHealth Group Customer Service Representative makes $16 per hour. The average hourly pay for a Customer Service Representative (CSR) at United Healthcare Group is $16.26. See how your offer stacks up to other pay packages and negotiate confidently. What is the vacation policy like at UnitedHealth Group? Here’s Exactly What to Write to Get Top Dollar, Customer Support Representative Inter­views, How To Follow Up After an Interview (With Templates! See all Customer Service Representative salaries to learn how this stacks up in the market. See if they're hiring! May handle and resolve general complaints. Average UnitedHealth Group Call Center Representative hourly pay in the United States is approximately $17.85, which is 25% above the national average. Aerotek. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. Filter by location to see Customer Service salaries in your area. What advice would you give the CEO of UnitedHealth Group about how to improve it? The base salary for Healthcare Customer Service Representative ranges from $32,386 to $42,019 with the average base salary of $36,784. Reply. Coverage was phenomenal, customer service was outstanding. Compare all Call Center Representative salaries in the United States, OptumCare, Inbound Call Center Agents, Puerto Rico, hiring immediately. How flexible are your working hours at UnitedHealth Group? If you were to leave UnitedHealth Group, what would be the reason? Contact UnitedHealthcare for individual or employer group sales or customer service by phone. UnitedHealthcare Customer Service advocates are available to assist you with password resets, enhancement requests and technical issues with the website. Free interview details posted anonymously by … Useful. ), 7 of the Best Situational Interview Questions. Training. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,312 to $43,057 with the … UNITEDHEALTH GROUP INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. Customer service representatives typically need a high school diploma or equivalent. The WRONG way: Dismissing your customers. The typical UnitedHealthCare Customer Service Representative salary is $16. Share. Learn how to enable cookies. What is a typical day like for you at UnitedHealth Group? I believe they pay a fair wage and provide good benefits. Those who work in finance and insurance may need several months of training to learn complicated financial regulations. Compensation/Benefits. Reviews about Pay & Benefits for Call Center Representative in UnitedHealth Group. How many vacation days do you get per year? All UnitedHealth Group - Customer Service salaries. 90% of covered health care expenses . This estimate is based upon 17 UnitedHealthCare Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. TTY users, call: 711. Unfortunately, I found it hard to move up and when I tried applying to multiple different positions I was always rejected. Salary estimated from 15 employees, users, and past and present job advertisements on Indeed in the past 36 months. You already have them from your users of silver sneakers. Check out the latest UnitedHealthCare Jobs. These figures are given to the Indeed users for the purpose of generalized comparison only. Customers, buyers and clients want to pay a fair price for quality service or products, and feel satisfied they have paid for a service/product and received what they have paid for in return. Stock Bonus, Profit Sharing, Tips have not been reported for this role. How much does a Customer Service Representative I make hourly in the United States? We also have phone numbers for brokers, network management, and provider relations. Good place for security with an ok salary and benefits. Stay away from UHC Plan F in New Mexico and other states. 4.0. Very few. Come on United Healthcare, LAUNCH the Renew Active program in New Mexico. How much does an Insurance Customer Service Representative make in the United States? Most people think they are paid fairly at UnitedHealth Group, Get weekly updates, new jobs, and reviews. Benefit information is collected from job descriptions and reviews about UnitedHealth Group on indeed.com. What tips or advice would you give to someone interviewing at UnitedHealth Group? 43-4051 Customer Service Representatives. “401K match and healthinsurance are solid.”, “Great paid time off benefits from the start”. 60% of covered health care expenses. Read it at least twice because you can only hit SEND once! Additional … Culture has been developed from employees that have been around 20+ years and are ready to retire. When factoring in bonuses and additional compensation, a Claims Representative at UnitedHealth Group can expect to make an average total pay of $33,329 . How much does a Customer Service make? Worked as a benefit advocate (call center rep) for the Medicare segment. United Healthcare was there for me every step of the way. They need someone to understand their needs and help answer them. Platinum. 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